Shipping

Shipping

What are the delivery charges?

Delivery charge varies with different products.
Relatively higher shipping costs will be incurred on low-value items. In such cases, charging a nominal delivery charge helps the company offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the courier service has a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:
• Product availability.
• The destination to which you want the order shipped to.

Are there any hidden costs (sales tax, octroi, etc) on items sold by us?

There are NO hidden charges when you make a purchase on our website. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.Delivery charges are not hidden charges and are charged (if at all) extra depending on shipping policy.

Why does the estimated delivery time vary for each product?

You have probably noticed varying estimated delivery times for different products you are interested in. Delivery times are influenced by product availability, your shipping destination and the courier service’s time-to-deliver in your location.
Please enter your pin code of the shipping destination on the product page (you don't have to enter it every single time) to know more accurate delivery time on the product page itself.

The product does not/cannot be shipped to my area. Why?

Please enter your pin code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location. If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
• Whether we ship to your location
• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location
At times our courier partners prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered?

Our company does not have a CoD service as per company policy. If anyone wants to buy our products by cash they can purchase through our franchisee. You can check our franchisee list on our website www.thegrowinfinity.com

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. You can return the item only to our franchise/company with the original product purchase invoice. Return fees are borne by the buyer if they want to return the product by courier.

What do the different tags like "In Stock", "Available" mean?

'In Stock'
For items listed as "In Stock", we will mention the delivery time based on your location pin code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Available'
We might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Preorder' or 'Forthcoming'
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date are mentioned. (E.g. 5th September, October 3rd week)

'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned on the website.

'Temporarily Unavailable'
The product is currently out of stock and is not available for purchase. The product could be in stock soon. You may use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'
This product is no longer available because it is obsolete and/or its production has been discontinued.

Do we deliver internationally?

As of now, we do not deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and other countries, but please ensure the delivery address is in India.